Membeth sets up and runs an after-hours lead desk for independent HVAC and plumbing companies in the US. When you miss a call, the customer gets a text in seconds, gets answers, and books a visit on your calendar. You read the summary in the morning.
Free, no pitch deck. We time how fast your business replies today and show you where calls and quote requests slip through. Rather not call? Get a mini-audit by email.
Your techs are in an attic or under a sink. The office closes at 5. A homeowner with no heat or a leaking water heater doesn't always leave a voicemail and wait until morning. Often they just call the next company on the list.
Nobody can pick up mid-repair. Every unanswered ring is a customer deciding whether to try someone else.
Breakdowns don't keep business hours. The voicemail you return at 8am may be a job someone else booked at 9pm.
Quote requests sit in an inbox overnight. By the time someone replies, the customer may have booked elsewhere.
Five parts that work together, so every after-hours call, text and web form gets a fast reply and a clear next step. We build it, test it and keep it tuned. Most setups go live 3 to 5 days after kickoff.
Get a free lead audit →Miss a call and the customer gets a text from your business within seconds, so the conversation starts before they dial someone else.
Every quote request from your website gets a reply right away, at any hour, with a question that moves it toward a booked visit.
Answers on your website chat, by text, and on Facebook and Instagram, using your rules: service area, hours, what you work on, what a visit involves. Anything it shouldn't answer goes to you.
Offers open times from your calendar and books the visit, with the address, the problem and the system details already written down.
Calls missed, texts sent, replies, visits booked, and how fast the first reply went out. Plain numbers in your inbox, no new dashboard to learn.
Emergency rules built in. You decide what counts as urgent (no heat in a freeze, a burst pipe, water through a ceiling) and who gets alerted. If someone mentions a gas smell, the first reply tells them to leave the house and call 911 or their gas company.
One example night. The customer texts like they would with a person at your office, and every reply follows the rules you approved.
A homeowner calls about an AC blowing warm air. Nobody picks up.
Within seconds they get a text from your business asking what's going on.
Address, the problem, how old the system is, and whether anyone is at risk tonight.
They pick a time from your calendar for the next morning and get a confirmation.
One text with who, where, what's wrong and when you're going. Nothing to chase.
You shouldn't have to take our word for it. We measure your own business the same way, before and after, and show you the numbers.
As part of the free lead audit, we send your business a test inquiry after hours, the way a homeowner would, and log how long the first reply takes.
When your lead desk goes live, we repeat the exact test and show you the new number next to the old one.
Once a month we test again and put the result in your report. If replies get slower, we find out why and fix it.
If, within 30 days of go-live, the system doesn't do what we agreed in writing, tell us and we refund your setup fee.
We build and test everything before it talks to a real customer. You read and approve the replies before go-live.
Your phone number, your accounts and your customer data stay yours. If you ever stop, we hand over your data and an export of the setup.
Both offer AI receptionist features on some plans or as add-ons. Software doesn't set itself up, test itself at 9pm, or tell you when replies get slow. That part is our job.
We configure them for your business, write the replies with you, test them after hours, and track the numbers every month. No new software to learn.
It works with the phone, website and calendar you already have. Bookings land where your office already looks.
You run jobs. We handle the setup, the testing and the upkeep, and we tell you what changed.
Membeth is a small agency that sets up and runs after-hours lead response for independent HVAC and plumbing companies in the US. We handle missed-call text-back, replies to web forms, answers on chat, SMS, Facebook and Instagram, and estimate booking, and we measure how fast your business replies every month.
Your phone rings the way it does today. If nobody picks up, the caller gets a text from your business within seconds. The assistant asks what's going on, checks the address against your service area, answers basic questions using your rules, and offers open times from your calendar. You get a summary of every conversation, and the full thread is saved.
No. Calls ring through to you as usual, and a missed call turns into a text conversation. If you want a voice option later, we can talk about it, but it isn't part of the standard setup.
You set the rules. For example: no heat in freezing weather, no cooling with an infant or older adult at home, a burst pipe, or water coming through a ceiling. When a message matches one of your rules, the system texts your on-call tech right away or gives the customer your emergency line, whichever you choose. If someone mentions a gas smell, the first reply tells them to leave the house and call 911 or their gas company.
Yes. We work alongside them, not instead of them. If your plan already includes AI receptionist features, we set them up for your business, test them after hours, and track the numbers every month. If you'd rather not use those features, bookings go into your schedule where your plan allows a connection, or into a shared calendar with a text to your office to confirm.
No. You keep your number. We set up call forwarding so a missed call triggers the text. The texts come from a local business number we set up for you, because US carriers require registration for business texting.
Most setups go live 3 to 5 days after kickoff. Business texting in the US requires carrier registration, which we file on day one. If the carrier takes longer, we tell you, and your 30-day money-back guarantee starts at go-live, not at payment.
It depends on your call volume and the tools you already use, so we quote after the free lead audit: a fixed setup fee and a flat monthly fee, no hourly billing. You pay the setup in full before we build, through our secure checkout, and it's covered by our 30-day money-back guarantee.
A short call where we look at how calls, texts and web forms reach your business after hours and show you where they slip through. Before the call, we send your business a test inquiry and time how long the first reply takes. You keep the findings whether you work with us or not.
You do. Your phone number, your accounts and your customer data stay yours. If you ever stop working with us, we hand over your data and an export of the setup.
Send us your website and we'll email back a short, specific mini-audit of how your business handles calls, texts and quote requests after hours: where they slip through and what to fix first. No call required.
Book a free lead audit. We'll time your reply to a test inquiry, show you where calls and quote requests slip through, and tell you what we'd change. No pitch deck.
